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Rental Policy

It is Event Rental's goal to provide the highest quality service and equipment available in the industry. A major ingredient of quality service is communication. Communication with our customers and communication between the various departments within our organization. Making your event a success is paramount. To ensure that our agreement with you is clear and to guarantee that all internal processes function properly, we ask that you direct your attention to the following information.

Pricing

Prices quoted are for a single, one day event. If you require the use of rental items for a longer period, please contact out Event Coordinators for long term rental rates. All rental charges are predicated on the time an item is out of inventory and unavailable for rent, regardless of usage.

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Making a Reservation

Reservations should be made as far in advance as possible to ensure availability.

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Payments for Items to be Delivered

A signature and 50% reservation fee are required at the time you place your reservation. The remaining balance is due at or before delivery. Optionally, if the reservation is placed more than 90 days in advance and the reservation is for more than $500.00, we will accept a signature and a 20% reservation fee to hold the reservation with an additional 30% due at 60 days out. The remaining balance is due at or before delivery. We will retain the reservation fee equaling 50% of the tent rental costs for any tents that are canceled within 60 days of the event date.

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Payments for Pickups

A 50% reservation fee is due at the time of reservation. At the time you pick the item up a deposit equaling twice the amount of the rental amount is required. Upon return, only the remaining balance on the rental items will be charged.

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Payment Types

Event Rentals accepts the following forms of payment:

*Personal checks from local banks are accepted when accompanied by a valid area driver's license and both office and home telephone numbers.

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Changes and Cancellations

Any changes made to an order within three business days of the scheduled delivery time will incur a $50.00 change fee. Adjustments to special ordered items (i.e., linens) must be finalized seven business days prior to delivery. Reservation fees will be forfeited if a reservation is cancelled within three business days of delivery or pickup.

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Delivery and Pickup Services

Delivery and pickup service is available for a charge based upon zip code. The delivery and pickup dates are noted on your contract. There may be additional charges if access to location is limited. Delivery charges quoted, unless otherwise specified, are for anytime delivery and pickup during our regular business hours. During busy periods, minimum order amounts for delivery are applied. If no one will be present during a delivery and/or pickup, please provide your Event Coordinator with instructions. Your instructions should indicate where the items should be left and/or retrieved. Deliveries and/or pickups that can not be completed due to circumstances caused by the client will incur an additional charge. Please note: To avoid incomplete delivery and pickup, make sure all equipment is located in the specific pickup/ delivery area.

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Delivery and Pickup Schedules

Delivery and pickup schedules are planned several days in advance. Typically routes are determined based on geography, with certain stops requiring installation of tents, dance floors, or staging. To guarantee a specific delivery period, an additional delivery charge will be applied. In these cases, we will route the crews to make sure we are at your location at the specified time. Please note: The 12pm delivery time on the contract is a default time in our computer system. Timed deliveries are specified in both the time field of your contract and the notes.

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Standard Delivery Procedures

Standard delivery and/or pickup charges are for tailgate drop off only. Our delivery personnel are instructed to neatly stack all items in a mutually agreeable and convenient location. Special containers are provided for china, silver, glassware, etc. to ensure that all items are received in a clean, sanitized, undamaged, and table ready condition. If delivery and/or pickups are to be made to a specific floor or area, an additional labor charge may be assessed.

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Set Up and Take Down

Tent, Staging, and Dance Floor prices include installation. Set-up and take down is available for other items at an additional charge. These arrangements MUST be made in advance of delivery and pickup.

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Returning Equipment

The responsibility for contracted items remains with the lessee from the time of receipt to the time of return. Tables and chairs should be folded, stacked and ready for pickup. Items that are not found in this condition at pickup time will incur an additional labor charge. All china, silver, and glassware should be rinsed and food free, and repacked in the same containers in which they were received. Linens should be refuse free and dry to prevent staining and mildew. Linens that are returned damaged will be replaced, and the replacement cost added to the final invoice.

NOTE: To prevent mildew, never repack linens in plastic bags. Mildewed linens are no longer useable and will require replacement.

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Damages

A charge will be assessed for missing, broken, damaged and/or weather damaged items. Please ensure that all equipment is secured and protected from the weather when not in use.

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